Koville Laser Engraving Service
Pairs well with
In stock! Ships within 1-2 business days.
Returns: see our Return Policy
Product support: contact sales@koville.com
Free shipping on all U.S. orders — no minimum purchase
Koville Laser Engraving Service
Free shipping on all U.S. orders — no minimum purchase
FAQs
Common questions about shipping, stone care, and returns.
Is shipping really free?
Yes — all U.S. orders ship free with no minimum purchase, and samples are included. For delivery outside the United States, please contact us at sales@koville.com for availability and rates.
How long will my order take to arrive?
In-stock orders usually ship within 72 hours, and most orders are delivered within 5–10 business days. Orders with laser engraving take a little longer: we email you a proof first, and production begins only after you approve it.
Will my piece look exactly like the product photos?
Not exactly — and that is the point. Every piece is cut from natural stone, so veining, tone, and natural markings vary from piece to piece. The photographs illustrate the character of the stone rather than an identical pattern; your piece will have its own one-of-a-kind pattern.
How do I clean and care for natural stone?
Wipe with a soft cloth and warm water with a drop of mild, pH-neutral soap, then dry. Avoid acidic cleaners such as vinegar or lemon, which can etch the surface. For more guidance, see our Stone Care guides.
What is your return policy?
Items in brand-new condition with no quality issues can be returned within 14 days of delivery, and items with quality problems can be replaced within 30 days. Please contact us before sending anything back so we can guide you through the process; return shipping for non-quality returns is the customer's responsibility. See the full refund policy for details.
Can I return or exchange a personalized item?
Items with custom laser engraving are made to order to your specifications and cannot be returned or exchanged.