A1.Yes. We currently ship to the 48 contiguous United States. Shipping to Hawaii, Alaska, Puerto Rico, Guam, U.S. Virgin Islands, and other remote locations requires a manual shipping quote.

A2.Yes. Samples ship free within the Lower 48 states. Bulk orders that meet the qualifying amount also receive free shipping.

A3.In-stock orders are typically processed within 1–2 business days. Tracking information is usually available within 24–48 hours after shipment.

A1.Most orders arrive within 5–10 business days, depending on your location and carrier conditions.

A5.Tracking may take 48–72 hours to update. If it doesn’t update after that, please contact us—we will check with the carrier within 48 hours.

A6.Once a package shows as “delivered,” Koville is not responsible for lost, stolen, or damaged items. If an issue occurs during transit, please contact us for assistance.

A7.Yes. Same-day cancellations are free if requested during business hours (PST 17:00). A confirmation email is required.

A8.Address changes are free on the same day during business hours. After shipment, carriers may charge rerouting fees.

A9.After shipment, cancellations incur a 5% processing fee plus shipping and return shipping costs. Model changes also require covering shipping fees.

A10.We try to ship your full order in one package whenever possible. However, multiple shipments may occur depending on product size or stock availability.

A1.For non-quality issues, returns can be requested within 14 days of receiving the product. Returns are not accepted after 14 days, and no returns or exchanges are accepted after 30 days

A2.Yes. Exchanges within 14 days are free. Between 14–30 days, exchanges are allowed but require shipping costs.

A3.The following items cannot be returned:

• Special/custom orders
• Used items (unless severely damaged or failed in normal use)
• Gift cards and freebie orders
• Items purchased from partner stores

A4.All returns must be approved first. Email us at Kovilleofficial@bestcheer.com
with photos or videos of the product. Unauthorized returns will not be accepted or refunded.

A5.

• Non-quality issues: The customer pays for return shipping.
  
• Defective or shipping-damaged items: Koville covers all necessary service costs.

A6.For severe shipping damage that affects product functionality, you may refuse the package and contact us with photos/videos. We will help arrange a replacement.

A7.No. Minor outer packaging damage and natural stone variations (patterns, color, texture) are normal and not considered defects.

A8.Shipping damage claims must be reported within 7 days of receiving the product. Claims beyond this period will be denied.

A9.Yes, but you must reorder your preferred style first and return the original item. Any price difference must be paid.

A10.Refunds are processed within 2 days after the returned product is received and inspected at our warehouse. Bank processing times may vary.

A1.We collect personal information such as contact details, account information, order details, browsing behavior, and customer support communications to provide and improve our services.

A2.We collect information directly from you when you interact with our website, create an account, contact us, make a purchase, or participate in promotions. We may also receive data from third-party service providers.

A3.We collect your information to fulfill orders, provide customer service, send necessary notifications, improve website performance, enhance marketing, and ensure security.

A4.Yes. We may share data with service providers like Shopify, payment processors, logistics partners, and marketing partners, only as needed to operate our services.

A5.Yes. We may use your information to send promotional emails or show personalized ads, but you can opt out at any time.

A6.We implement security measures to protect your data from unauthorized access, fraud, and misuse. However, we also encourage you to keep your account credentials secure.

A7.You may choose not to provide certain information, but doing so may limit your ability to use specific website features or complete purchases.

A8.You can reach us at Kovilleofficial@bestcheer.com
for any privacy concerns or data-related requests.

A1.Cookies are small data strings stored on your device when you visit a website. We use cookies to customize your browsing experience, remember preferences, monitor traffic, and improve website performance.

A2.We use several types of cookies, including advertising cookies, analytics cookies, personalization cookies, security cookies, site-management cookies, and third-party cookies.

A3.Yes. Most browsers allow you to remove or reject cookies in the settings menu. However, disabling cookies may affect the functionality and availability of certain features on the Site.

A4.Yes. We may update the Cookie Policy at any time. The “Last Updated” date will reflect the newest version. Continued use of the site means you accept the updated policy.

A5.We may collect device information, browser type, IP address, network information, browsing activity, and interactions with the Site. This data helps improve user experience and site performance.

A6.Third-party cookies may collect certain data to support services such as analytics, advertising, or integrated tools. These can be disabled manually in your browser settings.

A7.Not completely. Blocking cookies may reduce tracking but does not guarantee full elimination, especially when third-party advertising partners use their own tracking methods.

A8.SMS marketing is only sent if you have given explicit consent. Each message includes opt-out instructions (reply “STOP”). We comply with applicable privacy laws and will not share your phone number without permission.