Shipping Policy

At Koville, we're committed to providing you with a seamless and enjoyable shopping experience.

All orders within the United States, including samples, ship free. No minimum purchase is required.

In-stock orders are usually shipped within 72 hours of your order date.
Please allow 1–2 business days for processing before receiving your tracking information.

We expect most orders to be delivered within 5-10 business days.

Free shipping to all 50 U.S. states. No minimum purchase required.

For delivery outside the United States, please contact sales@koville.com for shipping availability and rates.

All our products are carefully packaged and protected for safe transport. When you purchase multiple products, we’ll try to ship your entire order in one box; however, sometimes multiple shipments may be required. If you don’t receive all items at once, please don’t worry — simply contact our customer service team at  sales@koville.com for assistance.

*Special circumstances such as large orders, new product launches or days of restocking may result in extended shipping times. If this is the case, we will note the estimated shipping dates on the product page.

Tracking and Delivery

You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note that it may take longer during events or holidays.

Tracking information may take 48 to 72 hours to update.

If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Please note that once the products are delivered, Koville will not be responsible for any lost, stolen, or damaged items.

Delivery Time Exceeded

If your order is delayed, please contact us via email sales@koville.com we will check the situation with the transportation company in time. Thanks for your understanding and support.

Shipping Changes & Cancellations

Before shipment (Same Day):

- Order Cancellation: You can cancel your order by contacting sales@koville.com during business hours(Pacific Standard Time 17:00 ) on the same day you place the order. Cancellations are not confirmed until you receive a valid confirmation email from our customer support team.

- Address Change: Change of address: Free if order was placed the same day and we are contacted during business hours(Pacific Standard Time 17:00 ).

- Product Replacement: Change of model: Free if order was placed the same day and we are contacted during business hours(Pacific Standard Time 17:00 ).

Please Note***: Shipments are scheduled to process and ship the next working day after your purchase, it cannot be altered then.

After Shipment:

- Order Cancellation: Once an order has shipped, it cannot be canceled. After delivery, you may request a return and refund under our Return Policy.

- Address Change: A rerouting fee will apply. The estimated arrival time must be more than 2 days away.

- Returns or Exchanges: After delivery, contact us to request a return or exchange under our Return Policy. Eligibility and shipping costs depend on the reason for the request.

Thank you for your patience and understanding!