Shipping policy
At Koville, we're committed to providing you with a seamless and enjoyable shopping experience. In-stock orders typically ship within 72 hours of your order date! Please allow 1-2 business days for processing before tracking information is received. We expect most orders to be delivered within 5-10 business days.
Thank you for your patience and understanding!
We offer competitive shipping prices on all orders with free shipping on qualifying high-volume orders! Our samples ship free to the Lower 48 United States.
If you are shipping to AK, HI, PR, U.S. Virgin Islands or a remote location, such as a military base or an island accessible only by air or ferry, we will calculate the shipping after the order is processed online. You can also email at kovilleofficial@bestcheer.com and our sales reps will help you process the order with the respective shipping adjustment.
Order Tracking:
You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note that it may take longer during events or holidays.
Tracking information may takes 48 to 72 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
If your order is delayed, please contact us via email kovilleofficial@bestcheer.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
We can cancel the order for you if you contact us within 24 hours after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
Orders can't be canceled once the parcel is shipped out.
Frequently Asked Questions
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before the shipment via our customer support team kovilleofficial@bestcheer.com.
Q: The logistics track has not been updated after shipment. What should I do?
A: If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.
Q: Why did I only receive half of my order?
A: We might have divided your order into several packages. Perhaps slow trucking causes the speed to be out of sync. Please wait 7 days and contact us for logistic tracking.
Q: I received an email about the shipment being delivered, but nothing arrived. What should I do?
A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.
