Refund policy
Koville attaches great importance to customer satisfaction and strives to provide customers with excellent service. We understand the importance of customer service in building and maintaining good customer relationships. Koville's team is committed to assisting and supporting you with any questions and needs.You can reach us via email at Kovilleofficial@bestcheer.com
If you need to return or exchange goods, please contact our after-sales team to help determine whether the standard of return or exchange is met. If the standard is met, we will contact you with the return process and return address. Please do not return the product without our confirmation. Our team will guide you through the return process and provide you with further instructions.
Return request link: https://account.kovillehome.com
1, 14 days no reason to return and 30 days after sale guarantee
If the product has no quality problems and is in brand new condition, you can apply for a return within 14 days of receiving the product
If the product has quality problems, you can apply for a replacement within 30 days after receiving the product
After the above time frame, the cost of return will be borne by the Buyer
Note:
Regarding the 14-day return and 30-day exchange policy, the customer will be responsible for the return shipping costs for returns and exchanges caused by customer issues (dislike, unwanted).
All refunds will be processed within 7 working days after the warehouse confirms receipt of the return. After we issue a refund, it may take 7-15 days for it to be reflected in your original payment method.
2, Return and exchange goods
Within 14 days of receiving the product, if you find that the product has been seriously damaged during transportation, please contact our after-sales support team as soon as possible, and provide: pictures and videos of the damaged packaging and the condition of the outer packaging box and the product
If a product does not conform in one or more material respects to the original description of the product, a return may be requested within 30 days of receipt of the product.
The return and exchange request will be processed after the warehouse has confirmed receipt of the returned item.
No replacement service will be provided if:
Service requests more than 30 days after receipt of the product.
Failure to provide legitimate purchase documents, receipts or invoices, or have reason to believe that such documents, receipts or invoices have been forged or altered.
Products sent for replacement do not include all original accessories, packaging, or if they contain items that have been damaged due to user error.
Any failure or damage to the product is caused by unauthorized use or modification, including exposure to moisture, entry of foreign objects (water, oil, sand, etc.). , or improperly installed or operated.
Other circumstances specified in this policy.
The freight shall be borne by the Buyer if:
Customer problems (dislike, don't want)
Return for any reason other than a proven defect
Unexpected returns from buyers
Return products that are not requested for service
