Shipping & Delivery

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Returns & Exchanges

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Natural Stone

Veining, tone and natural markings vary from piece to piece. Product photographs illustrate the stone rather than an identical pattern. Explore our stones ↗

Product Support

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Laser engraving example — text engraved on natural stone

Text

Laser engraving example — pattern engraved on natural stone

Pattern

Laser engraving example — pattern and text engraved on natural stone

Pattern + Text

CUSTOM ENGRAVING

Make it unmistakably yours

  1. Type your text
  2. We email a proof
  3. Engraved after your approval

The incense burner in Verde Alpi — steady, natural, and quietly warm.

Verde Alpi is defined by deep alpine-green ground with white, snow-like veining over a deep green ground, cut to keep the pattern legible. The surface reads striking, polished surface, with enough depth to reward a second look. That natural range is the point: the incense burner you receive is the only one patterned quite like it.

A steady seat for incense Cut and finished by hand, the incense burner keeps its holder steady and its surface easy to wipe after burning. Burn, air out, wipe the verde alpi clean, and it is ready for the next slow evening. No assembly needed; set the verde alpi down and it is ready.

Details

  • Material: Marble
  • Stone: Verde Alpi
  • Dimensions: 280 × 65 × 18–20 mm
  • Care: Wipe clean with a soft, damp cloth.

Keep it in daily rotation; verde alpi looks better lived with than stored away.

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FAQs

Common questions about shipping, stone care, and returns.

Is shipping really free?

Yes — all U.S. orders ship free with no minimum purchase, and samples are included. For delivery outside the United States, please contact us at sales@koville.com for availability and rates.

How long will my order take to arrive?

In-stock orders usually ship within 72 hours, and most orders are delivered within 5–10 business days. Orders with laser engraving take a little longer: we email you a proof first, and production begins only after you approve it.

Will my piece look exactly like the product photos?

Not exactly — and that is the point. Every piece is cut from natural stone, so veining, tone, and natural markings vary from piece to piece. The photographs illustrate the character of the stone rather than an identical pattern; your piece will have its own one-of-a-kind pattern.

How do I clean and care for natural stone?

Wipe with a soft cloth and warm water with a drop of mild, pH-neutral soap, then dry. Avoid acidic cleaners such as vinegar or lemon, which can etch the surface. For more guidance, see our Stone Care guides.

What is your return policy?

Items in brand-new condition with no quality issues can be returned within 14 days of delivery, and items with quality problems can be replaced within 30 days. Please contact us before sending anything back so we can guide you through the process; return shipping for non-quality returns is the customer's responsibility. See the full refund policy for details.

Can I return or exchange a personalized item?

Items with custom laser engraving are made to order to your specifications and cannot be returned or exchanged.

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